STEP presented on Monday, June 11 its key findings and recommendations on the IT Diagnosis to Co-opBank senior management and staff.

Ms. Melanie Lemelin, the IT & Operational expert, has highlighted the main results, along with a draft IT Master Plan that she submitted beforehand.

The workshop marked an important step towards the conclusion of the diagnosis, which will result in STEP’s concrete interventions for selected pilot PCFs during the current implementation phase.